TERMS AND CONDITIONS OF SUPPLY:

Not So Gray Interiors Ltd care about you, our customers, and your experience. To ensure your expectations are met we ask you to read through our terms & conditions. If you are unsure about any of this information, or have any questions please contact us directly. 

DESIGN SERVICE OFFERED

We work on an individual quotation of work required ranging from cushions to enhance a scheme to managing the implementation of a renovation or design of an entire project.
The initial meeting is FOC with follow up meetings being chargeable.
For curtaining/cushion making there is a separate price list available on request.

PAYMENT & SECURITY

All orders require full payment for all product at the time of being placed and labour will be charged upon completion. With larger projects stage payments will be due which will be agreed in advance.
Payment should be made via BACS transfer directly to the Not So Gray Interiors Ltd bank account. Invoices are sent via Quickbooks upon agreement of the order. Our online payments are processed by Lloyds Bank who take full responsibility for capturing and storing your payment information on their secure servers.

For payments on our website we use stripe payments

 CONFIRMATION

Once your order has been received and payment made the products are ordered. We kindly ask you to take a moment to ensure your order is correct. If you find an error please email our team immediately at sales@notsogray.co.uk or give us a call. 

AGREEMENT

All customers will be asked to confirm they have read these terms and conditions of trading which apply to all orders placed with Not So Gray Interiors Ltd in relation to the purchase of goods and services.

LEAD TIMES

Estimated lead times will be advised but may be subject to change if our suppliers encounter any delays. Please be aware whilst we do our best to honour the lead times quoted these times are estimates only and are not contractual.

PRODUCT REPRESENTATION

We go to great lengths to ensure all products are as described, however from time to time due to unforeseen circumstances items may appear differently upon delivery. We will work with our suppliers to resolve any issues but work within their terms and conditions. These will be given upon request where it is deemed necessary or requested.

OUT OF STOCK

In the unlikely event that your order is out of stock, we will notify you within 48hrs of your purchase and provide the option to cancel or change the item. If you wish to proceed with your original order we will advise you of the estimated lead-time for the restock. Please be aware estimated lead times are guidelines only and are not contractually binding.

INCORRECT ITEM

In the unlikely event that your order is incorrect please notify us asap by e-mail or telephone. We will do our best to rectify the issue as quickly as possible. In the interest of speed we kindly ask customers to send a picture of the item which will help us identify the issue and provide a solution quickly.

FAULTY ITEM

If you think you have received a faulty item please contact us immediately. We kindly ask customers to send us a picture so we can understand the nature of the issue. We reserve the right to arrange for goods to be collected & inspected.

ENTIRE AGREEMENT

These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

APPLICABLE LAW

The contract between us and these terms and conditions are governed by and interpreted in accordance with the laws of English and Wales.
All communication can be addressed to us at:

Not So Gray Interiors Ltd
The Granary, Rectory Farm
Broadway Road
Lightwater
Surrey
GU18 5SH

VAT No: 198 5749 34

 LIMITATIONS OF OUR LIABILITY

You are responsible for observing and complying with all applicable regulations and legislation that affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses ( including loss of profits, business or

goodwill ) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.
If a court does decide we are liable to pay you compensation that compensation will be limited to the amount paid by you for the goods in question. Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.

THIRD PARTY RIGHTS

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

RETURNS POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.

• Returned items must be returned in original packaging.

• Returned items must have no visible signs of wear or use.

In order to initiate a return please send an email to sales@notsogray.co.uk with your order number in the subject line.